Shipping

Terms of Delivery

Our orders get packed and picked up for delivery within 2-3 days, unless the item description shows a special term of delivery. The delivery time depends on the destination of your order. Orders in Europe take about 4-10 days, depending on the destination country.

Free Shipping

Germany - Zone 0: For all orders above €100.
International - Zone 1 to 10: For all orders above €500.
This offer is only valid for retail customers.

Shipping Rate

Our shipping fees are based on weight (Volumeweight if bigger than the acutal weight), destination and size.
Except Germany has a shipping flatrate for € 4,90.
You can check the shipping with our shipping calculator once you have your products in the cart.
At the bottom of the cart you can choose the destination and it will provide you with an exact shipping estimate.
Go to the shopping cart.

At the moment we ship to the following countries

Zone 1 = Germany Zone 2 = Austria, Belgium, Czech Republic, Denmark, France, Luxembourg, Monaco, Netherlands, Poland
Zone 3 = Spain, Great Britain, Hungary, Italy, Sweden, Slovenia, Slovakia, San Marino, Switzerland, Liechtenstein
Zone 4 = Bulgaria, Cyprus, Estland, Finlan, Greece, Ireland, Iceland, Lithuania, Latvia, Malta, Portugal, Romania, Ukraine
Zone 5 = Bosnia and Herzegovina, Belarus, Croatia, Serbia, Russia, Norway, Turkey
Zone 6 = United States, Canada
Zone 7 = United Arab Emirates, Israel, Qatar, Saudi Arabia, Northkorea
Zone 8 = China, Japan, South Korea, Mexico, Malaisiya, Philippines, Singapore, Thailand, Taiwan, Australia, New Zealand
Zone 9 = Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Guyana, Hong Kong, Kenia, Peru, Paraguay, Suriname, Trinida and Tobago, Uruguay, South Africa
Zone 10 = Reunion, New Caledona

Complete Bikes / Customizer Bikes - Additonal Fees

Please Notice that we have a special fee on the shipping on complete Bikes and Bikes configured in the Customizer with "Fully Assembled" chosen. Beneath you can find a table with the fees for each country. We can only ship complete bikes fully assembled in the European Union and Switzerland. Reason here for is that these bike get transported fully assembled in a special box with a freight company and not any regular Postal Service / Courier.
Germany: € 69,95 Austria: € 119,95 France: € 159,95
Belgium: € 159,95 Netherlands: € 159,95 Luxembourg: € 159,95 Czech Republic: € 159,95
Slovakia: € 159,95 Poland: € 119,95 Denmark: € 159,95 Italy: € 159,95
United Kingdom: € 159,95 Spain: € 159,95 Bulgaria: € 159,95 Croatia: € 159,95
Cyprus: € 159,95 Estonia: € 159,95 Finland: € 159,95 Greece: € 159,95
Hungary: € 159,95 Ireland: € 159,95 Latvia: € 159,95 Lithuania: € 159,95
Malta: € 159,95 Slowenia: € 159,95 Sweden: € 159,95 Switzerland: € 159,95

Not in the list!

If you country is not in the list, just contact us with your address and we will calculate the shipping costs to your location and let you know. Also if you would like to ship your order to an Isle in Europe please give us a call or send us an eMail and we will let you know the exact shipping. Our shipping cost will get charged ontop of the order amount including tax.

DHL or GLS

For International orders, please notice.

The delivery time only indicate the amount of time it will take for your order to reach the local post office or shipping company of you country. The time it will take for your order to get delivered from your local post office to your address can vary widely from country to country. The Delivery may be delayed by customs/import duties and local postal requirements. Please understand that we have no influence on this. For example at the moment there is a handling time of 12 working days for the US customs.

Taxes and Customs

All taxes, duties and customs fees are the responsibility of the customer. Any taxes, custom duties and charges are borne by the customer. The total amounts of tax and custom fees are stated upon delivery, not in the payment process. For information on possible methods of payment of custom duties, taxes and other charges are due upon delivery, please call your local post office, shipping company or customs.

Shipping Cost Calculator

To calculate your exact shipping costs please add all the items you would like to purchase into the shopping cart, then go to the shopping cart and on the right side you can find the shipping calculator. There you can choose the country you are located and get the exact shipping costs on the items you would like to purchase.
If you have any further questions do not hesitate and send us an eMail.

Ruff Cycles Shipping Calculator